If your voucher reaches its expiry date before you have flown, it will no longer be valid for use.
However, we will extend vouchers for a further year if you have had at least 4 flight attempts cancelled by unsuitable weather.
Ballooning is highly weather (and wind) dependent, and thus we can never guarantee that you will fly on any particular day. Many passengers do fly at their first attempt, whilst others may be unlucky and have to rebook many times before succeeding.
Irrespective of whether your flight has been cancelled once, twice, or two dozen times, the voucher is not refunded. Passengers accept that the weather is totally out of our control, and we cannot be held liable for flights being cancelled.
Occasionally, customers have asked why they cannot have a refund for a voucher that they have not used. The answer is that our business costs are incurred even if you do not fly. The office staff wages, pilot wages, premises costs, phones and broadband, websites, bank charges, insurances, storage, CAA licences, maintenance, servicing and vehicle costs are just a few of the permanent outgoings even when no flying is taking place! So please don’t imagine that there is no cost to our business if you haven’t used your voucher.
A good analogy is the person who joins the gym after Christmas, but never visits. At the end of their membership, they would not be eligible for a refund, because the gym has been open and available every day, and all of its costs have still been incurred despite the person never using the facilities.
Notwithstanding all of the above, we will provide refunds in accordance with section 8 of our Terms & Conditions, which we copy below for ease of reference: