Most Wickers World vouchers are non-refundable. Premium Plus vouchers are refundable, and there are a small number of other circumstances where a refund may be available.
For most customers, these three points cover everything you need to know.
Premium Plus vouchers can be refunded, less a £35 per passenger fee.
Our standard voucher products are non-refundable, subject to the exceptions below.
If unsuitable weather affects your flight, simply rebook for another available date. Weather postponements do not automatically extend the voucher expiry date.
Hot air ballooning depends on suitable wind, weather and ground conditions, so a particular flight date can never be guaranteed. If conditions aren't suitable, you can choose another available flight while your voucher remains within its validity period.
A weather postponement does not normally make a voucher refundable or automatically extend its expiry date. Your original voucher validity still applies unless you qualify for the weather extension described below.
If unsuitable weather affects at least four booked flight attempts during your voucher validity period, we'll automatically extend your voucher for a further 12 months free of charge.
There are a small number of exceptions set out in our Terms & Conditions.
If you bought your voucher directly from Wickers World, you can receive a full refund if you tell us you wish to cancel within 14 days of purchase. If you book a flight attempt during that period, the service is considered to have begun and the cooling-off refund no longer applies.
If we tell you that we are unable to offer any bookings for flights for a period of more than 12 months, a refund is available less a 40% handling fee.
A refund may be available if a non-pre-existing medical condition prevents the voucher holder from flying beyond the voucher validity period. A doctor's certificate is required. This also applies in the event of the voucher holder's death. 40% handling fee applies.
A refund may also be available where you have a legal right to end the contract because of something Wickers World has done wrong, subject to the terms of the voucher.
This page is a straightforward summary of our refund policy. Your voucher remains subject to the full Wickers World Terms & Conditions.
