Dear Wickers World Balloonists,
Below is a short FAQs page to answer some of the most common questions about our COVID-19 response. Our office is still ‘open’ with calls diverted to home based staff, so please only call if it is necessary. We can process orders over the phone and arrange posting of vouchers, but flight date reservations for existing voucher holders should be made through this website.
As we face this unprecedented crisis together, we thank you for supporting our small family business and we hope that you and your loved ones are kept safe and well. We look forward to meeting you all in a field someday soon to embark on an exciting adventure into the sky.
Kind regards,
The Wickers World Team
How will COVID-19 affect my flight? At present we have taken the difficult decision to postpone all flights up to and including the 24th April 2020. We will continue to monitor the government advice, and fully expect this period to be extended. As you are doubtless aware, the government is urging the public to avoid non-essential social contact and unnecessary journeys. We clearly fall into this category, for the same reasons as pubs, bars and restaurants.
What will happen to my vouchers and expiry date? We are keen to ensure you are not missing out through no fault of your own. Therefore we will extend your flight vouchers accordingly, if necessary into the 2021 flying season. If, for example, we are unable to operate for the next three months, we will extend your vouchers to include three months of the next flying season.
Can I rebook my cancelled flight yet? Yes! We have worked hard to get our flying schedule together for June and July so that you can rebook for later in the year. At this busy time, please avoid telephoning our office if possible, and instead reschedule your balloon flight by visiting the redeem voucher section of our website.
What if I’m buying a new voucher? If you are purchasing new vouchers do not fear. We have increased the validity of all of our vouchers from 12 months to 18 months. This will give you enough time to get booked in and flown, be it in 2020 or 2021.
Page Last Updated: 24/3/20 at 9:00
